AthleteAXS Payment & Refund Policy

1. Overview

AthleteAXS enables fans globally to financially support athletes through subscriptions and exclusive content access.

AthleteAXS typically retains a 15% platform fee, with approximately 85% paid to athletes after payment processing fees and applicable taxes.

2. Payments

Fans may pay for:

• subscriptions
• exclusive content
• event or corporate access
• other supported offerings

Payments are processed through secure third-party providers.

3. Athlete Payouts

Athlete earnings:

• are tracked in an internal wallet
• are typically paid monthly
• require identity verification and valid payout details

Athletes are responsible for their own tax obligations in their country of residence.

4. Subscriptions & Cancellations

Subscriptions renew automatically unless cancelled.

Cancellation normally takes effect at the end of the billing period unless required otherwise by law.

5. Refunds

Refunds may be issued for:

• duplicate payments
• technical errors
• unauthorised transactions
• legal obligations

Refunds are assessed case by case.

6. Chargebacks

If a chargeback occurs:

• access may be suspended
• payouts may be adjusted
• repeated disputes may result in account restrictions

7. Currency & Taxes

Because AthleteAXS operates globally:

• currency conversion fees may apply
• taxes may vary by jurisdiction
• athletes are responsible for declaring income locally

8. Corporate Access Payments

Where businesses purchase access for employees:

• specific commercial terms may apply
• access codes or enterprise accounts may be used

9. Policy Updates

We may update this policy periodically. Continued use indicates acceptance.

10. Contact

Payment enquiries:

Email: [email protected]

Company Location: New Zealand

Platform: AthleteAXS